Senior Digital Producer at The Charles NYC

The Charles NYC

Senior Digital Producer

Full-Time in New York, NY - Senior


As a Senior Digital Producer at The Charles Group you are responsible for managing, strategizing, and generating day-to-day work and deliverables/activities within the scope of Digital Agency work for client engagements. You are responsible for leveraging the expertise and capabilities of the internal team to deliver a successful result on time and on budget. The Senior Digital Producer has extensive experience delivering projects from inception through launch for a wide variety of digital and creative projects including, responsive website design & development,, social media + online advertising and importantly core branding and marketing projects, and mobile/tablet applications.

As a Senior Digital Producer you are a client partner and able to convey complex concepts effortlessly in concise terms to internal teams, day-to-day client leads as well as both internal and external client senior management.

The Ideal candidate has:

  1. Agency Experience
  2. Producer and Manager experience within Digital Assets / Web Design work

Our candidate has the following Attributes / Capabilities:

  • Having strong project management and delivery processes/methodology skill sets knowledge of Agile project management methodology and its application to a Client Service environment
  • Managing client status meetings to ensure that delivery is on track
  • Identifying, managing and solving critical project issues: budget management, project delays, resourcing, team morale, team output, creative decisions, technical hurdles and delays
  • Actively managing and reporting percentage or milestone completeness and related revenue recognition
  • SOW writing including the Change Order management process
  • Collaboration with client service partners in the daily management of the client relationship
  • Able to jump into a project at mid-stream and course correct if needed
  • Managing multiple initiatives running concurrently (5 to 10)
  • Managing $2-3MM in budgets over the course of the year


  • 5+ years experience in a creative agency digital production role (at least 2 years in a digital agency environment)
  • 3+ years experience in Digital & Web
  • Strong Project Management tool set: Scrum/Sprint process, budget management (projects larger than $500,000 and retainers), project planning, Statement of Work development.
  • Familiarity with web development technologies. Knowledge of Software/Web
  • Application Quality Assurance.
  • Client management (both internal and external) on scope and delivery
  • Experience delivering digital products, including responsive web sites, digital campaigns, social media, original content, brand engagement and strategic consulting
  • Experience in a client services organization, preferably on projects with top tier consulting firms or interactive agencies (including web, mobile, video, brand, and strategic consulting projects).
  • Excellent presentation skills and communication abilities at all levels of both internal and client organizations
  • Bachelor's degree or equivalent required.
  • An ability to manage and set client expectations. You combine the clients needs and our awesome abilities and you figure out a way to produce stunning work.
  • Proactive, ongoing assessment of project scope, resource balancing, and integrity of revenue; management and guidance for at risk or high risk projects/programs in order to successfully get back to deadline delivery and on budget for client.